Orders are usually dispatched within 1-3 working days of your order being placed. Processing may take longer over the Christmas period. On occasion, we need further information from you before we can dispatch your order. All communication will be done by email, so do keep an eye out for updates.
Estimated delivery times
United Kingdom: 3-5 business days
Europe & the rest of the world: 10-14 business days
We'll do our best to meet these dispatch estimates but can't guarantee them. Actual delivery time will depend on the delivery method you choose and the courier's service. Due to Brexit, there may also be increased delays in some countries due to additional customs processes.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns and exchanges
We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Dispatch items back within: 30 days of delivery
We don't accept cancellations
However, please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Due to the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalised orders
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.